Frequently Asked Questions
Everything you need to know about your CELGEN Biotech experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.
What is your return policy?
We accept returns on all unworn and unwashed items with original tags attached within 30 days of purchase. Please visit our returns portal to initiate a claim.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the most accurate fit.
What payment methods do you accept?
CELGEN Biotech accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your materials sustainably sourced?
Yes, we prioritize biotech-enhanced fabrics and ethical manufacturing processes to ensure our fashion line minimizes environmental impact without compromising on quality.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.